Rant

My job sucks. End of story, I decided to blog about how bad my job sucks because I had a bad day at work.

Okay so I work at the Bank of America Home Loans call center. My title is “Home Servicing Specialist.” I pretty much help people with their mortgages, I answer any questions that they may have, and try to the best of my ability to be “extra warm and fuzzy” as my manager says. Now this may not sound too hard, but trust me, it is.

It wouldn't be so hard if people just paid their mortgage on time, see when someone is three years past due on their mortgage and their home is in foreclosure and their sale date is next week, and I tell them that there is nothing that I could do for them, well that’s just bad news right there.

When I got hired there, they told me to become the devil pretty much, they said that people are going to call us and cry, or yell whichever they prefer, and we have to tell them “sorry, nothing I can do.” I have been trained to become the devil, and how I can live with that I have no idea how. But hey, it pays the bills.

So anyways that’s what I do on a daily basis, I answer phones and get yelled at all day long. At times there are the good days where the customers actually praise me and tell me that I am the best employee on the face of the Bank of America planet and that they love me, yet this recognition goes unrecognized. I need a raise. Or a promotion, whichever comes first.

I guess the pros to having a job like mine, is that every conversation with a customer I have is over the phone, that way I don’t have to see anyone face to face. I hide behind my computer, if that makes us cowards, so let it be. Hey, it pays the bills.

Mortgages are a touchy subject though, especially with the recession that we are currently going through. And I supposed knowing that I have the ability to actually save someones home (which I have done multiple times thank you very much) is a good feeling. Which gave me once again the urge to blog, I can’t help it man, i’m a journalism major.